患者希望从英国全科医院获得什么?
Helen Atherton1, Helen Leach2, Rob Mortell3
1University of Southampton, Primary Care Research Centre, Coventry, United Kingdom h.atherton@soton.ac.uk.
概括
患者希望获得明确的信息,了解如何进入全科医院,预约的选择,以及方便的设施. 了解这些患者偏好对于改善英国的医疗保健获取和满意度至关重要.
科学领域:
- 一般实践和初级保健研究.
- 医疗保健服务研究 医疗服务研究
- 患者体验研究 患者体验研究
背景情况:
- 随着咨询的增加和从业人员的减少,英国通用诊所的准入受到压力.
- 在英国,患者对全科医院的满意度有所下降.
- 这项研究解决了了解患者获得初级保健的优先事项的需要.
研究的目的:
- 调查患者关于获得当代英国全科医院的愿望.
- 确定影响患者对初级保健准入满意度的关键因素.
主要方法:
- 自2010年以来发表的经验研究 (定量和质量) 的系统审查.
- 专注于患者需求的研究与英国的通用诊所接入有关.
- 用于分析和介绍来自33项纳入研究的发现的叙事综合.
主要成果:
- 患者希望获得有关如何获得服务的信息.
- 偏好包括选择临床医生,医疗保健专业类型和咨询模式.
- 方便因素包括邻近,干净的设施,简单的预订,短暂的等待和清晰的沟通.
结论:
- 患者为中心的获取因素应指导初级保健策略的制定.
- 未来的研究和评估必须优先考虑了解患者对通用诊所接入的需求.
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