关于印尼私营和公共部门雇员内部危机沟通的探索性调查
Bahtiar Mohamad1, Adamu Abbas Adamu2, Sri Rahayu3
1Othman Yeop Abdullah Graduate School of Business (OYAGSB), Universiti Utara Malaysia, Kuala Lumpur, Malaysia.
概括
印度尼西亚 印度尼西亚 印度尼西亚
科学领域:
- 灾害管理 灾害管理
- 组织沟通 组织沟通
- 公共卫生 公共卫生
背景情况:
- 印度尼西亚对自然灾害的高度脆弱性需要强有力的危机沟通.
- 有效的危机管理需要及时向组织和卫生部门传播信息.
- 印度尼西亚的突发危机需要改进内部危机沟通 (ICC) 战略.
研究的目的:
- 调查安全文化 (SC),支持性环境 (SE),管理承诺 (MC) 和社交媒体使用对印尼ICC的影响.
- 为了比较这些因素对公共和私营部门雇员之间的ICC的影响.
- 在危机期间确定有效ICC的关键驱动因素.
主要方法:
- 对受危机影响的567名全职员工进行了横截面问卷调查.
- 多重回归模型被用来分析先例和ICC之间的关系.
- 数据从印度尼西亚各地的各种组织收集.
主要成果:
- 公共部门:SC和MC对ICC产生了积极影响;SE和社交媒体的使用产生了负面影响.
- 私营部门:SE,SC和社交媒体的使用对ICC产生了积极的影响;MC产生了负面影响.
- 对于私营部门的员工来说,社交媒体的感知实用性是重要的因素.
结论:
- 管理承诺 (MC) 和支持性环境 (SE) 对于有效的内部危机沟通 (ICC) 是至关重要的.
- 安全文化 (SC) 在公共和私营部门显著影响员工对ICC的看法.
- 社交媒体在ICC中的作用在公共和私营部门之间有所不同,这凸显了对量身定制战略的需求.
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