公众对暴力对医生的态度:中国用户的情绪分析
Yuwen Zheng1, Meirong Tian1, Jingjing Chen1
1Institute of Hospital Management, West China Hospital, Sichuan University, Chengdu, China.
JMIR medical informatics
|March 20, 2025
概括
在医生患者冲突危机期间,公众的情绪仍然是负面的,从最初的厌恶和愤怒演变为悲伤和快乐,但始终保持负面的底色. 这凸显了早期公众论对危机管理的持久影响.
科学领域:
- 社会科学 社会科学 社会科学
- 沟通研究 沟通研究
- 公共卫生 公共卫生
背景情况:
- 针对医生的暴力事件引起了大量的公众关注,因此需要了解此类事件期间公众情绪的动态.
- 有效的危机管理和信任重建策略取决于理解公众情绪的演变.
研究的目的:
- 在中国一场备受目的医生患者冲突危机期间,量化公众情绪的变化.
- 分析公众情绪的演变,与公众论生命周期理论保持一致.
主要方法:
- 使用术语频率逆文档频率 (TF-IDF) 算法进行关键词提取和关键词云生成.
- 采用潜伏的迪里克莱特分配 (LDA) 主题模型来识别主题趋势和情绪转变.
- 应用了集成的中国情绪词典来分析在线评论中收集的情绪轨迹.
主要成果:
- 对12775条新浪微博评论的分析显示,在疫情爆发期间,公众的情绪 (厌恶,愤怒) 非常负面.
- 在传播阶段,情绪转变为悲伤和快乐的混合,在衰退阶段变得更加理性和和平 (快乐,悲伤).
- 在危机的各个阶段都观察到持久的负面情绪,无论主题演变如何.
结论:
- 公共情绪的演变与医生与患者冲突危机期间的主题变化密切相关.
- 最初的负面情绪的影响在整个危机中持续存在,这是与之前的研究的关键区别.
- 研究结果表明,医疗机构和当局需要量身定制的风险沟通策略,以解决不断变化的主题和情绪.
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