改善患者护理体验的组织和服务管理干预措施:对有效性的系统审查
Tiago S Jesus1,2, Dongwook Lee3,4, Manrui Zhang2
1Division of Occupational Therapy, School of Health and Rehabilitation Sciences, College of Medicine, The Ohio State University Wexner Medical Center, Columbus, Ohio, USA.
组织和服务管理干预可以改善患者的体验. 具体策略,如床边圆形化和患者体验办公室,显示出积极的结果,尽管一些证据需要仔细解释.
科学领域:
- 医疗保健管理的管理
- 服务交付 服务交付
- 患者体验研究 研究研究
背景情况:
- 医疗保健领导者需要有效的系统来增强患者的体验.
- 改善患者体验是组织的一个关键目标.
研究的目的:
- 系统地审查影响患者体验得分的干预措施.
- 评估组织和服务管理策略的有效性.
主要方法:
- 在六个数据库和期刊中搜索同行评审研究 (2015-2023年).
- 包括对标准化患者报告体验指标的推断统计数据的研究.
- 两个审查员评估了资格和偏见风险.
主要成果:
- 包括9篇论文,涵盖服务层面和整个组织的干预措施.
- 床边圆周时间和定期的经理会议显示有所改善.
- 患者体验办公室与更好的结果有显著的关联.
结论:
- 离散的干预和组织方法可以增强患者的体验.
- 来自观察和前后研究的证据需要谨慎解释.
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