护理院工作人员在COVID-19大流行期间的沟通和工作经验:质量面试研究
Elisabet Eriksson1,2, Katarina Hjelm2
1Faculty of Health and Occupational Studies, University of Gävle, Gävle, Sweden.
Nursing open
|March 24, 2025
概括
在COVID-19大流行期间,养老院工作人员面临着挑战,包括沟通障碍和雇主的支持不足. 需要加强战略,以改善沟通和支持护理人员的心理健康.
科学领域:
- 医疗保健管理的管理
- 护理 护理 护理
- 社会学 社会学 社会学
背景情况:
- 由于COVID-19的流行,养老院护理人员面临了前所未有的挑战.
- 在多元文化环境中工作增加了沟通和团队动态的复杂性.
研究的目的:
- 探索在COVID-19大流行期间,养老院护理人员与同事,住户和家人的经历.
- 了解在多元文化环境中工作对员工经验的影响.
主要方法:
- 进行了一项定性描述性研究.
- 用定性内容分析分析了来自瑞典养老院的17名护理人员的采访.
主要成果:
- 护理人员报告了不同程度的准备和管理支持.
- 由于同事之间存在语言障碍,出现了沟通挑战.
- 报告说,与重症居民和死者一起工作会对心理健康产生负面影响.
结论:
- 雇主必须向护理人员提供适当的信息和支持.
- 需要制定战略来改善沟通和解决语言障碍.
- 在关键情况下,加强支持对护理人员的心理健康至关重要.
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