在患者评论中识别的情感的自然语言处理与低于最高级别的护理相关
Ali Azarpey1, Jacob Thomas1, David Ring1
1Department of Surgery and Perioperative Care, Dell Medical School, The University of Texas at Austin, Austin, TX, USA.
Journal of patient experience
|March 24, 2025
概括
对患者反的自然语言处理 (NLP) 分析揭示了护理体验的关键驱动因素. 负面情绪和关系问题与较低的评分相关,而物流和疼痛等流程问题影响中等分数.
科学领域:
- 医疗保健信息学 医疗保健信息学
- 自然语言处理自然语言处理.
- 患者体验研究 研究研究
背景情况:
- 患者反对于医疗保健改进计划至关重要.
- 自然语言处理 (NLP) 提供了一种分析患者定性评论的方法.
- 了解患者的情绪和主题可以指导质量提升.
研究的目的:
- 量化情绪并确定患者评论中的主题,与非最佳体验评级相关.
- 探索特定的语言特征与患者满意度水平之间的关系.
- 为了利用NLP对患者护理质量的可操作见解.
主要方法:
- 分析了1117个患者的评论,与1至4 (共5分) 的评分相关.
- 使用语言调查和字数软件进行情感分析.
- 主题建模以确定评论中的普遍主题.
主要成果:
- 积极的情绪与更高的数字评分相关.
- 负面的语气,字数,数字和种族的提及与较低的收视率有关.
- 具体的主题出现了:"倾听,关注,协作"为1星级评级和"物流,疼痛"为4星级评级.
结论:
- 对患者评论的NLP分析与有关护理体验因素的现有证据一致.
- 最差的评分与人际关系/人际关系问题有关;中等的评分与处理问题有关.
- NLP有效地分析大量的患者反,以确定改善护理的领域.
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