通过数字化和自动化,优化药房在药物递送服务中的流程
Kian Hong Hong Ng1, Wen Jun Tiew2, Yook Ting Amanda Woo2
1Pharmacy, Changi General Hospital, Singapore ngkianhong1991@gmail.com.
BMJ open quality
|March 24, 2025
概括
计划,做,研究,行动 (PDSA) 循环简化了药房药物递送服务 (MDS),大大减少了人力时间. 这种自动化提高了效率,使MDS运营对药房来说更加可持续.
科学领域:
- 药房运营 药房运营 药房运营
- 医疗信息学 医疗信息学
- 过程改进 过程改进
背景情况:
- COVID-19大流行加速了药物递送服务 (MDS) 的扩张,在药房中创造了不可持续的,劳动密集型的角色.
- 恢复传统的柜台服务需要简化MDS内部的手动和重复性任务,以确保运营可行性.
- 迫切需要加强药房能力和IT能力,以应对MDS和随访患者增加的工作负载.
研究的目的:
- 确定计划,做,研究,行动 (PDSA) 周期在减少药物递送服务 (MDS) 人工时的有效性.
- 评估过程自动化和数字化对药房MDS运营效率的一年影响.
- 通过系统的流程改进来评估MDS运营的可持续性.
主要方法:
- 在一年内实施两个阶段的计划,做,研究,行动 (PDSA) 周期,以改善MDS流程.
- 第一阶段专注于数字化订单接收和自动化数据输入.
- 第二阶段涉及自动化订单生成和会计,包括患者信息匹配用于包装和发送.
主要成果:
- 每个交付订单的平均数据输入时间从0.52.15分钟减少到0.080.1分钟 (p<0.05).
- 每个发货订单的包装和发货的平均时间从2.7分钟减少到0.28分钟 (p<0.05).
- 持续的改进导致累计节省了11.8人时.
结论:
- 计划,做,研究,行动 (PDSA) 周期有效地减少了人时,提高了药物递送服务 (MDS) 的效率.
- 自动化和数字化对于药房MDS运营的可持续性至关重要.
- 药房必须加强IT能力,以管理随着传统服务的同时,对MDS日益增长的需求.
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