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在沙特阿拉伯的阿尔巴哈,患者对医疗保健服务的满意度:一个横截面研究
Ramy Hassan Agwa1,2, Turki Alkully1, Warda Othman1,3
1Internal Medicine Department, Faculty of Medicine, Al-Baha University, Al-Baha, Saudi Arabia.
Journal of medicine and life
|March 26, 2025
概括
沙特阿拉伯的患者满意度受到长时间等待和预约困难的影响. 改善这些领域是提高整体医疗保健质量和患者体验的关键.
科学领域:
- 医疗保健管理的管理
- 公共卫生 公共卫生
- 医疗保健服务研究 医疗服务研究
背景情况:
- 患者满意度是医疗保健质量的关键指标.
- 影响满意度的因素包括护理连续性,等待时间和沟通.
- 了解患者的观点对于改善服务至关重要.
研究的目的:
- 评估阿尔巴哈地区患者对医疗保健服务的满意度.
- 确定自我报告的医疗保健质量低下的主要原因.
- 为改善医疗保健提供提供数据.
主要方法:
- 在沙特阿拉伯的阿尔巴哈地区进行横截面研究设计.
- 包括388名访问卫生中心的沙特成年人 (18-60岁).
- 通过修改的患者满意度问卷收集数据;使用千平方和逻辑回归进行分析.
主要成果:
- 长时间等待 (38.4%) 和约会困难 (25.8%) 是主要问题.
- 男人和阿尔巴哈居民报告的满意度更高.
- 增加的满意度与更高的收入,更好的可访问性和私人医院使用有关.
结论:
- 阿尔巴哈的医疗保健质量需要注意等待时间和预约系统.
- 解决这些后勤问题可以显著提高患者的满意度.
- 需要有针对性的干预措施来提高沙特医疗保健机构的患者体验.
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