神经学沉浸的传染预测了零售购买
Gaia Rancati1, Kankana Ghosh2, Jorge Barraza3
1Department of Marketing, Middle Tennessee State University, Murfreesboro, TN, United States.
Frontiers in neuroscience
|March 27, 2025
概括
销售人员在客户互动期间的神经沉浸会对购物时间和支出产生积极影响. 这种神经沉浸可以高精度地预测客户的购买行为,为增强客户体验提供了洞察力.
科学领域:
- 神经科学是一个神经科学.
- 消费者心理学 消费者心理学
- 零售管理 零售管理
背景情况:
- 消费者寻求特殊的体验,推动企业提高客户忠诚度和终身价值.
- 员工与客户的互动对于塑造消费者体验至关重要.
- 这项研究探讨了销售人员神经生理学与客户购买行为之间的联系.
研究的目的:
- 调查销售人员的神经沉浸能否预测客户行为和购买结果.
- 评估在现实奢品零售环境中测量神经生理沉浸的可行性.
- 确定销售员沉浸程度与客户支出之间的相关性.
主要方法:
- 在两家奢品零售商店进行了实地研究,其中有56名销售员和实际客户.
- 在客户互动期间测量了销售人员的神经沉浸度.
- 开发了一种机器学习模型,根据沉浸数据预测客户的购买行为.
主要成果:
- 销售人员的峰值沉浸度与客户购物持续时间正相关.
- 购物时间的增加与客户支出的增加有关.
- 机器学习模型准确地预测了客户的购买行为,达到64%到80%的准确性.
结论:
- 神经学沉浸可以在互动的个体之间进行转移,并可以预测行为.
- 测量沉浸传播为评估和提高社会参与质量的新方法提供了新的方法.
- 这项研究表明神经生理学在理解和影响零售环境中的消费者行为方面的实际应用.
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