有限英语熟练的患者和护士与语言访问服务的经验
Julie McCulloh Nair, Alex Waad1, Brenda Hollingsworth1
1ChristianaCare, Newark, DE.
Nursing research
|March 31, 2025
概括
有限英语水平的产科患者更喜欢亲自翻译,以获得更好的沟通和具有文化能力的护理. 消除语言访问服务障碍对于公平的医疗保健服务至关重要.
科学领域:
- 医疗保健中的差异
- 卫生公平性健康公平性
- 医学沟通 医学沟通
背景情况:
- 有限的英语水平 (LEP) 可以导致不公平的医疗保健.
- 在理解语言访问需求识别和服务利用方面存在差距.
- 卫生公平倡议突出了改善语言服务的必要性.
研究的目的:
- 探索LEP和聋产妇患者与语言服务的经验.
- 了解护士与口译服务的经验.
- 改善对不同患者群体的文化合格的护理服务.
主要方法:
- 混合方法研究有两个阶段.
- 第一个阶段:对LEP产科患者进行调查 (n=50).
- 第二阶段:专注组与护士 (n=16) 探索解释服务.
主要成果:
- 患者对语言服务的评价是积极的,他们更喜欢面对面的口译员.
- 患者报告说,他们感到护士们倾听和尊重他们的意见.
- 护士们发现了语言获取服务的障碍,以及需要更强的文化和语言能力.
结论:
- 面对面的口译员在捕捉文化细微差别方面比手机/iPad更有效.
- 在护理点之间提供一致的语言服务需要改进.
- 未来的研究应该探索基于护士反的数字健康干预和政策制定.
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