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翻译人员的有效性和其他减轻语言障碍的策略:系统审查
Liza G G van Lent1, Nida Gizem Yilmaz1, Simone Goosen2
1Department of Communication Science, Amsterdam School for Communication Research (ASCoR), University of Amsterdam, Amsterdam, the Netherlands.
Patient education and counseling
|April 3, 2025
概括
在医疗保健环境中,让提供者精通患者的母语或使用专业口译员是克服语言障碍的最有效策略. 在特定情况下,其他方法可能是合适的.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 医疗保健服务研究 医疗服务研究
- 患者安全 患者安全
背景情况:
- 语言障碍极大地影响了患者与医疗服务提供者之间的沟通和健康状况.
- 有效的沟通策略对于公平的医疗保健服务至关重要.
- 现有的研究为缓解这些障碍提供了各种见解.
研究的目的:
- 系统地审查和综合各种沟通策略在缓解语言障碍方面的有效性.
- 通过与患者,提供者和环境相关的结果来评估这些策略.
- 为临床实践和政策制定提供信息.
主要方法:
- 自2013年以来发表的定量研究在九个数据库中进行系统的文献搜索.
- 使用证据项目的偏差风险工具对包含的研究进行质量评估.
- 使用GRADE方法评估的证据确定性.
主要成果:
- 包括在医疗保健机构的26项研究.
- 共享语言 (提供者使用患者的母语) 和专业口译员显示了最积极的结果.
- 面对面/视频口译员比电话口译员更有效;非正式口译员和数字工具的有效性有限.
结论:
- 说病人的母语的医疗服务提供者和专业的口译员在克服医疗保健语言障碍方面是优越的.
- 在特定情况下,其他策略可能是有效的.
- 需要对综合策略进行进一步的研究,特别是在社会护理领域.
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