免费医院互联网+护理健康咨询服务的现状和分析:一项回顾性研究
1Mianyang Central Hospital, School of Medicine, University of Electronic Science and Technology of China, Mianyang, PR China.
BMC nursing
|April 4, 2025
概括
免费的医院互联网+护理健康咨询服务提供方便的患者指导,满足不断增长的医疗需求. 该服务显示了咨询的增长和等待时间的减少,提高了及时的护理支持.
科学领域:
- 数字健康数字健康
- 护理信息学 护理信息学
- 医疗保健管理的管理
背景情况:
- 随着医疗保健需求的不断增长,需要创新的患者支持模式.
- 免费的医院互联网+护理健康咨询服务提供及时方便的护理指导.
研究的目的:
- 评估这些服务的实施和有效性.
- 识别挑战并提出优化策略.
- 提高未来数字健康服务的精度和效率.
主要方法:
- 对医院信息系统数据的回顾性分析 (2021-2023年).
- 对咨询服务的护士人员和患者订单详细信息进行了检查.
- 使用SPSS 25.0.0进行统计分析.
主要成果:
- 总共进行了2,328次咨询,其中2,203次被接受.
- 顶级部门:产科/妇科 (25.78%),儿科 (23.92%),皮肤病学 (20.96%).
- 每年增加咨询量,等待时间减少,平均咨询时间保持稳定.
结论:
- 护士领导的数字健康服务提供了高效的患者咨询道.
- 服务扩张显示了数量上升趋势,质量稳定,等待时间缩短.
- 建议进行多中心研究,以评估有效性和安全性.
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