客户参与解决方案用于软件行业的后实施问题,使用区块链
Muhammad Shoaib Farooq1, Khurram Irshad1, Danish Riaz2
1Department of Computer Science, School of System and Technology, University of Management and Technology, Lahore, 54000, Pakistan.
Scientific reports
|April 6, 2025
概括
联合Collab框架使用区块链技术来改善客户参与IT项目. 它提高了可追溯性,透明度和信任,有效解决延误和争议.
科学领域:
- 信息技术 信息技术 信息技术
- 计算机科学 计算机科学
背景情况:
- 在IT行业,客户参与对于了解需求和提供解决方案至关重要.
- 现有的解决方案缺乏可追溯性,信任和透明度,导致项目延迟,完整性问题和处罚.
研究的目的:
- 提出UniferCollab框架,通过解决协作,透明度和授权记录问题来加强客户参与.
- 利用区块链技术进行安全的数据存储和改善客户需求的可追溯性.
主要方法:
- 实施了一个利用区块链技术在允许网络上存储数据的框架.
- 使用智能合约生成客户端授权和系统更改的推送通知.
- 在去中心化网络上存储数据,以解决可追溯性,透明度和信任问题.
主要成果:
- 评估涉及800个HTTP请求,观察到平均块大小增加280KB.
- 最长的区块链链是在800次操作中记录的.
- 延迟分析表明分散节点处理,本地机器响应和互联网带宽的影响.
结论:
- UniferCollab框架有效地解决了利益相关者之间的客户参与问题.
- 拟议的解决方案增强了信任和透明度,改善了客户体验和争议管理.
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