基于云模型的地铁运营团队的通信错误风险评估方法
Chenxu Niu1, Ke Niu1,2, Yaqiong Zhang1
1Zhengzhou Railway Vocational &Technical College, Zhengzhou, China.
概括
地铁运营中的通信故障源于人际关系,语言和外部风险. 人际关系问题构成最大的威胁,影响团队安全和系统完整性.
科学领域:
- 运输科学 运输科学
- 风险管理 风险管理
- 人类因素工程 人类因素工程
背景情况:
- 地铁运营中的通信故障可能导致系统性风险.
- 现有的研究缺乏专注于特定的风险因素和通信错误的量化方法.
- 了解这些风险对于提高运营安全和效率至关重要.
研究的目的:
- 识别和量化导致州地铁运营团队通信错误的风险因素.
- 建立一种方法来评估不同通信风险类别的严重程度.
- 精确确定导致针对性缓解策略的沟通错误的关键因素.
主要方法:
- 使用关键事件技术来定义影响通信错误风险的因素.
- 分析层次流程 (AHP) 应用于权衡已识别的风险指数.
- 云计算模型被用于对通信错误的定量风险评估.
主要成果:
- 沟通风险的排名是:人际关系风险 (最高) >外部风险 >语言应用风险 (最低).
- 导致通信错误的关键因素包括信息管理,全球意识,并行任务处理和时间压力.
- 该研究为评估地铁运营中的通信风险提供了定量框架.
结论:
- 人际关系动态是地铁运营团队沟通中最重要的风险领域.
- 解决信息管理和时间压力等因素对于减少通信错误至关重要.
- 开发的方法为提高公共交通系统的安全性和性能提供了有价值的工具.
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