一项基于侵犯隐私和风险感知的人工智能语音助理创新阻力研究
Shanshan Liu1, Yongseok Cheon2, Jong-Yoon Lee3
1School of Communication, Nanyang Institute of Technology, Nanyang, Henan, China.
PloS one
|April 8, 2025
概括
人工智能语音助理的隐私侵犯增加了用户的风险感知和对创新的抵抗力. 然而,使人工智能更加人性化和信息化可以降低这些风险,并鼓励采用技术.
科学领域:
- 人与计算机的交互
- 人工智能伦理学 人工智能伦理学
- 消费者心理学 消费者心理学
背景情况:
- 人工智能 (AI) 语音助理在日常生活中很普遍.
- 对用户来说,隐私侵犯仍然是一个重大问题.
- 了解用户心理是人工智能开发的关键.
研究的目的:
- 调查AI语音助理用户的隐私侵犯,风险感知和创新阻力之间的关系.
- 探索风险感知的调解作用.
- 识别可以减轻感知风险和阻力的因素.
主要方法:
- 使用SPSS 21.0.0.进行描述性统计和相关性分析.
- 使用PROCESS模型分析的调解和调节效应.
- 在人工智能采用中实证检查用户心理.
主要成果:
- 感知到的风险介绍了隐私侵犯和创新阻力之间的联系.
- 隐私问题间接地增加了对人工智能语音助理的反对.
- 人类形象和AI的信息性降低了感知到的风险和创新阻力.
结论:
- 解决用户隐私问题对于AI语音助理开发至关重要.
- 增强人工智能的人形化和信息化可以促进用户的信任和接受.
- 用户心理学洞察力对于克服AI采用障碍至关重要.
更多相关视频
06:02Evaluating Usability Aspects of a Mixed Reality Solution for Immersive Analytics in Industry 4.0 Scenarios
Published on: October 6, 2020
2.2K
07:34Perceptual and Category Processing of the Uncanny Valley Hypothesis' Dimension of Human Likeness: Some Methodological Issues
Published on: June 3, 2013
17.3K
相关概念视频
Stereotype Content Model
13.9K
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
13.9K
The Availability Heuristic
5.9K
A heuristic is a general problem-solving framework (Tversky & Kahneman, 1974). You can think of these as mental shortcuts that are used to solve problems. Different types of heuristics are used in different types of situations, and the impulse to use a heuristic occurs when one of five conditions is met (Pratkanis, 1989):
5.9K
Stereotype Threat and Self-fulfilling Prophecies
37.3K
When we hold a stereotype about a person, we have expectations that he or she will fulfill that stereotype. A self-fulfilling prophecy is an expectation held by a person that alters his or her behavior in a way that tends to make it true. When we hold stereotypes about a person, we tend to treat the person according to our expectations. This treatment can influence the person to act according to our stereotypic expectations, thus confirming our stereotypic beliefs. Research by Rosenthal and...
37.3K
Ethics and Bioethics
1.3K
Ethics is a philosophical study of moral actions. Ethics attempts to determine what is valuable for individuals and society. It examines the rational justification of moral judgments and analyzes what is morally just, fair, and right. Bioethics is a sub-discipline of applied ethics that analyzes the philosophical, social, and legal issues in life sciences and medicine. Ethical theories serve as a foundation for decision-making and represent the viewpoints from which people seek direction. They...
1.3K
Social Proof
27.3K
Social proof is a form of persuasion based on comparison and conformity. People compare their behavior and actions to what others are doing and will change to conform to do what their peers do.
27.3K
Obedience
32.5K
According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation,...
32.5K
