测量电子政务技术对公共卫生部门的质量影响
1University of West Attica, Athens, Greece.
Studies in health technology and informatics
|April 9, 2025
概括
本研究考察了公共卫生领域的电子政府质量测量工具. 虽然存在用户满意度指标,但电子卫生服务缺乏全面的影响评估和成本效益分析.
科学领域:
- 医疗信息学 医疗信息学
- 公共管理 公共管理
- 信息系统信息系统信息系统
背景情况:
- 电子政府系统越来越多地融入公共卫生部门.
- 评估这些数字化转型的质量和影响对于有效的服务提供至关重要.
- 现有的测量工具往往侧重于特定的属性,而不是整体的影响.
研究的目的:
- 审查和分析电子政府系统在公共卫生中的质量影响现有的测量工具.
- 发现当前评估方法中关于整体用户影响和经济可行性的差距.
主要方法:
- 系统审查与电子政府和健康信息学相关的现有文献,理论和最佳实践.
- 分析用于评估公共卫生领域电子服务的测量工具和指标.
主要成果:
- 测量电子服务属性,公众信任和满意度存在多种方法和指标.
- 显著缺乏全面的工具来估计电子政府服务对最终用户的总体质量影响.
- 在公共卫生领域,电子政府服务的成本效益分析显著缺失.
结论:
- 目前电子政府在公共卫生方面的测量框架不足以进行完整的质量影响评估.
- 需要进一步的研究来开发可靠的方法来评估数字健康倡议的整体价值和经济效益.
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