从最好的学习:对退伍军人卫生管理局领导实践的积极偏差方法
Jennifer P Wisdom1, Nancy Yanchus1, Mira Brancu1
1Veterans Health Administration National Center for Organization Development.
Psychological services
|April 10, 2025
概括
高绩效的医疗保健领导者培养心理安全和工作与生活平衡,以克服系统挑战. 他们的最佳实践包括开放的对话和积极的改进,提高组织健康和员工福祉.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 公共卫生领导力 公共卫生领导力
背景情况:
- 医疗保健系统面临着复杂的挑战,包括官僚主义,碎片化和不信任.
- 对于员工监督,政策实施,困难对话和倦怠的有效领导策略并未得到充分理解.
- 识别高绩效领导者的最佳实践对于改善医疗保健组织至关重要.
研究的目的:
- 识别和分析退伍军人卫生管理局 (VHA) 的高绩效领导者使用的有效策略.
- 了解VHA领导人如何应对特定挑战,如员工监督,政策,困难对话和倦怠.
- 利用积极的偏差方法来发现医疗保健领导力的最佳实践.
主要方法:
- 使用正偏差方法分析来自VHA的组织调查数据.
- 根据员工的反,统计确定了基于员工反的VHA网站,这些网站有显著的组织健康改善.
- 从高绩效的VHA网站采访了工作人员负责人 (N=24),以收集有关领导力策略的定性数据.
主要成果:
- 确定了共同的最佳实践,包括促进对话和心理安全文化.
- 领导者主动解决了流程改进问题,并支持工作与生活平衡.
- 有效的策略涉及以优雅和勇气领导,以及资源最大化/保护.
结论:
- 公共部门的医疗保健领导者可以从高绩效同行的最佳实践中学习.
- 实施以心理安全,开放沟通和工作与生活平衡为重点的战略可以改善组织健康.
- 积极偏差方法为识别和传播医疗保健中有效的领导实践提供了有价值的框架.
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