从混合听力护理的纵向洞察:服务模式选择,获得的支持和满意度评分
Sophie Brice1,2,3, Justin Zakis3, Helen Almond1
1Institute of Health and Management, 185-187 Boundary Road, North Melbourne, VIC 3051, Australia.
Healthcare (Basel, Switzerland)
|April 12, 2025
概括
混合式听力护理模型显示出强烈的面对面出席,但虚拟和混合服务,包括非计划支持,非常令人满意,并适应患者对助听器 (HA) 的不断变化的需求.
科学领域:
- 听力学 听力学是指听力学.
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
背景情况:
- 感觉神经听力损失 (HL) 是一种常见的慢性疾病,通常需要助听器 (HA) 进行管理.
- 许多HL患者仍然未被诊断或未接受治疗,这凸显了人们对可访问的听力护理解决方案的需求.
- 虚拟护理提供模式,包括混合护理,显示出改善听力干预措施的获取和遵守的潜力.
研究的目的:
- 调查混合听力护理中的真实世界访问模式.
- 确定通过各种混合护理模式获得的支持水平.
- 评估患者对混合听力护理服务和助听器产品的满意度.
主要方法:
- 来自混合听力护理模型的纵向观测数据的回顾性分析.
- 包括25058个预约记录,匹配的HA购买数据,临床笔记和916个满意度评分.
- 对面,虚拟和混合服务利用和患者结果的探索性分析.
主要成果:
- 75%的个人使用了面对面的约会,而25%使用了虚拟或混合选择.
- 预约频率因助听器购买道而异,所有方式都支持非计划联系.
- 近一半 (49%) 的重复购买者随着时间的推移改变了他们喜欢的销售道 (面对面与虚拟),虚拟服务获得了最高的满意度评分.
结论:
- 混合听力护理模型显示了显著的面对面参与.
- 混合服务,包括非正式的支持,有效地解决患者不断变化的需求和偏好.
- 本研究提供了基于实践的证据,支持混合护理模式,并确定了听力康复的未来研究领域.
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