护士情绪智能的调解作用在道德敏感性和与愤怒患者沟通能力之间的关系中
Si-Yan Guo1, Xiao-Kai Wang1, Zhen-Xiang Zhang1
1School of Nursing and Health Zhengzhou University, Zhengzhou, Henan, China.
Journal of nursing management
|April 14, 2025
概括
护士的情感智能介绍了道德敏感性和与愤怒的患者沟通之间的联系. 提高护士的情感智力和道德敏感度可以减少工作场所的冲突和暴力.
科学领域:
- 护理 护理 护理
- 医疗保健管理的管理
- 心理学 心理学 心理学
背景情况:
- 医院工作场所暴力是一个影响医疗保健的全球性问题.
- 有效的护士-病人沟通对于缓解愤怒和预防暴力至关重要.
- 护士患者冲突和工作场所暴力威胁着医疗保健专业人员的福祉.
研究的目的:
- 为了研究情绪智能的调解作用.
- 检查道德敏感性如何影响与愤怒患者的沟通.
- 了解道德敏感性,情绪智力和护士-病人沟通之间的关系.
主要方法:
- 从中国212名护士收集的数据.
- 用于衡量道德敏感性,情感智力和沟通技能的指标.
- 结构方程建模应用于测试假设.
主要成果:
- 护士的情感智能显著调解了道德敏感性和沟通技巧之间的关系.
- 在道德敏感性,情绪智力和与愤怒的患者沟通的能力之间发现了积极的相关性.
- 道德敏感度通过情绪智能间接影响沟通能力.
结论:
- 情绪智能是护士管理患者愤怒的能力的一个关键因素.
- 针对道德敏感性和情绪智能的干预措施可以减少护士-病人冲突.
- 研究结果为改善医院安全和护士福祉提供了一个框架.
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