"从零到英雄":概念化时间作为护士在前线情感劳动的调节者
Kate Kirk1, Laurie Cohen2, Stephen Timmons2
1Social Science Applied Healthcare and Improvement Research, University of Leicester, Leicester, UK.
Journal of nursing management
|April 14, 2025
概括
环境因素,特别是时间限制,显著增加护士在急诊室 (EDs) 的情感劳动. 解决这些压力对于改善护士福祉和在苛刻的医疗保健环境中保持护士至关重要.
科学领域:
- 护理 护理 护理
- 医疗保健管理的管理
- 组织心理学 组织心理学
背景情况:
- 全球各地的急救部门面临着越来越多的患者需求,创造了激烈的工作环境.
- 护理中的情感劳动是员工福利,倦怠和营业额的关键指标.
- 了解环境因素如何调节ED患者的情绪劳动,目前还没有得到充分的研究.
研究的目的:
- 概念化环境,机构和组织动态如何影响护士在ED的情感劳动.
- 探索ED环境对护士情感劳动体验的调节作用.
- 从组织的角度对情感劳动的理论发展做出贡献.
主要方法:
- 民族学方法涉及200小时的观察在两个英格兰NHSEDs.
- 与ED护理人员进行了35次半结构面试.
- 收集了生活经验和叙述,以了解ED背景.
主要成果:
- 紧急救护人员要求护士进行大量的情感劳动,而这种劳动因资源限制,特别是时间限制而显著减弱.
- 尽管与病人进行了短暂的互动,但所需的情感劳动对于ED护士来说是艰苦而累人的.
- 环境因素,特别是时间压力,与情绪劳动的强度直接相关.
结论:
- 在EDs的时间限制直接增加了护士情绪劳动的可能性和强度.
- 了解环境对情感劳动的影响,为改善护理福祉提供了实际途径.
- 政策制定者和医疗保健领导人应该优先考虑干预措施,以减轻ED患者情绪劳动的负面影响.
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