在基于价值的综合医疗保健系统中提供虚拟紧急护理
Khang Nguyen1, Dinh Nguyen2, Sinjin Lee1
1Southern California Permanente Medical Group (SCPMG), Pasadena, CA, USA.
NPJ digital medicine
|April 14, 2025
概括
虚拟紧急护理 (VUC) 为传统紧急护理诊所 (UCC) 提供了有价值的替代方案,证明了更短的等待时间和高患者满意度. 这种24/7的服务有效地满足了综合医疗保健系统中的患者需求.
科学领域:
- 医疗保健管理的管理
- 远程医疗远程医疗
- 以价值为基础的护理
背景情况:
- 将虚拟急诊 (VUC) 整合到基于价值的医疗保健系统中需要进一步了解.
- 南加州永久医疗集团的Get Care Now (GCN) 计划补充了现有的急诊诊所 (UCC).
研究的目的:
- 为了比较VUC (GCN) 和UCC之间的质量和患者体验维度.
- 在基于价值的综合医疗保健模型中评估VUC的有效性.
主要方法:
- 对患者人口统计数据,等待时间,患者调查,净发起人得分 (NPS) 和3天返回急诊部 (ED) 和UCC的比较分析.
- 这项研究包括来自Get Care Now (GCN) 和传统紧急护理诊所 (UCC) 的患者.
主要成果:
- 对GCN来说,等待时间明显较短 (比UCC少21.19分钟).
- 总体而言,GCN获得了87的高平均净促进者得分,这表明了积极的患者体验.
- 在GCN和UCC用户之间,ED和UCC的3天回归率是可比的.
结论:
- 24/7虚拟紧急护理 (VUC) 可持续地满足患者在基于价值的综合医疗保健系统中的需求.
- 像GCN这样的VUC项目可以有效地补充传统的紧急护理服务,提高患者的访问和满意度.
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