研究药房等待时间:改善患者满意度的策略
Rika Yulia1, Ruddy Hartono2, Mufida Indrayanti3
1Department of Clinical and Community Pharmacy, Faculty of Pharmacy, University of Surabaya, Jalan Raya Kalirungkut, Surabaya, 60293, Indonesia.
MethodsX
|April 15, 2025
概括
苏拉巴亚的医院药房超过了药物等待时间标准. 高职员工作量和处方复杂性导致延迟,影响患者满意度.
科学领域:
- 制药科学 制药科学
- 医疗保健服务研究 医疗服务研究
背景情况:
- 药物等待时间对于患者的护理和满意度至关重要.
- 医院药房服务在满足效率标准方面面临挑战.
研究的目的:
- 分析公共和私人医院中复合和非复合服务的药物等待时间.
- 确定影响处方延迟的因素及其对患者满意度的影响.
主要方法:
- 有两个数据收集阶段的定量横截面研究.
- 涉及门诊处方数据和对药剂师和药房技术人员的调查.
主要成果:
- 在公立和私立医院,平均等待时间超过了卫生部的标准.
- 复合处方:80分钟 (公共) 与36分钟 (私人). 非复合:64分钟 (公共) 与43分钟 (私人).
- 关键因素:高员工工作量,处方复杂性和人员不足.
结论:
- 医院药房等待时间需要大幅改善,以达到国家标准.
- 处理工作量,人员配置和处方管理对于效率至关重要.
- 患者满意度与信息技术,标准操作程序和人力资源管理有关.
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