混合方法,面向客户的横截面评估,科特迪瓦的计划生育咨询聊天机器人
Kristen M Little1, Ndola Prata2,3, Kpebo Djoukou Olga Denise4
1Strategy and Insights Department, Population Services International (PSI), Washington, DC, USA.
Oxford open digital health
|April 15, 2025
概括
聊天机器人在科特迪瓦提供计划生育 (FP) 信息的可行和可接受方式. 年轻的城市女性发现数字工具易于使用,并在互动后更自信地讨论FP.
科学领域:
- 数字健康数字健康
- 生殖健康 生殖健康
- 全球健康 全球健康
背景情况:
- 关于像聊天机器人这样的数字工具对计划生育 (FP) 意图的可行性,可接受性和影响的证据有限.
- 了解用户的看法和影响对于开发有效的数字健康干预至关重要.
研究的目的:
- 评估聊天机器人的可行性和可接受性,以便在科特迪瓦提供月经健康和计划生育 (FP) 信息.
- 评估用户特征,对可用性的看法,内容相关性以及对FP自我有效性的影响.
主要方法:
- 一种混合方法的方法,它结合了横截面调查 (n=280) 和与聊天机器人用户的深度访谈 (n=28).
- 对聊天机器人后端数据的分析,以及定性主题分析和描述性定量分析.
主要成果:
- 聊天机器人被认为易于使用 (94%"容易"或"非常容易") 并且非常准确/有用 (分别有97%和96%的同意).
- 用户报告说,在互动后与合作伙伴和提供商讨论FP主题时,他们的信心增加了.
- 年轻的城市女性,特别是那些目前不使用避孕措施的女性,是主要的使用者.
结论:
- 聊天机器人代表了一种可行和可接受的方法,用于在西非传播量身定制的FP信息.
- 数字工具在提高FP自我有效性和潜在地影响年轻女性避孕决策方面表现有前途.
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