医疗保健专业人员在远程咨询中对情绪智能的看法 - - 一项描述性的定性研究
Maija Litendahl1, Juulia Kaihlaniemi1, Olli Autio1
1Research Unit of Health Science and Technology, Faculty of Medicine, University of Oulu, Oulu, Finland.
Nursing open
|April 16, 2025
概括
医疗保健专业人员通过对话在远程咨询中使用情绪智能 (EI). 在解释情绪和提供远程支持方面的挑战可能会影响咨询质量.
科学领域:
- 医疗保健 医疗保健 医疗保健 医疗保健
- 心理学 心理学 心理学
- 数字健康数字健康
背景情况:
- 远程医疗保健服务和咨询已经显著扩大.
- 有效的远程患者咨询取决于医疗保健专业人员与内容的互动.
- 在远程咨询中,了解情绪智能 (EI) 是至关重要的.
研究的目的:
- 探索医疗保健专业人员对使用EI在远程咨询中的看法.
- 在数字和电话咨询中确定影响EI的因素.
主要方法:
- 定性描述性研究.定性描述性研究.
- 六个半结构焦点小组采访了16名芬兰医疗保健专业人员.
- 采访数据的诱导性内容分析.
主要成果:
- 远程咨询中的EI通过对话和互惠来表达.
- 影响EI的因素包括个人特征,远程环境特点和技能能力.
- 医疗保健专业人员发现,远程解释情绪和提供支持是具有挑战性的.
结论:
- 对话式互动促进了远程咨询中的EI.
- 远程情感支持的挑战可能会导致误解和咨询质量的降低.
- 需要进一步的研究来应对这些挑战.
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