在公共卫生威胁期间支持前线工作者的沟通实践
Emily J Haas1, Stephanie L Orstad2
1National Personal Protective Technology Laboratory, National Institute for Occupational Safety and Health.
Workplace health & safety
|April 16, 2025
概括
在公共卫生威胁期间进行有效的沟通需要积极的领导和明确的信息传播,特别是关于个人防护设备 (PPE). 管理人员应该优先考虑信任的信使和一对一的互动来支持员工.
科学领域:
- 公共卫生 公共卫生
- 组织沟通 组织沟通
- 医疗保健管理的管理
背景情况:
- 公共卫生威胁 (PHTs) 突出了员工资源,特别是个人防护设备 (PPE) 的沟通缺口.
- 本研究考察了22名医疗保健和紧急医疗服务 (EMS) 管理人员在公共卫生紧急情况期间的沟通实践.
- 重点是通过有效的准备和响应沟通策略来支持工人.
研究的目的:
- 探索管理人员使用的一般和个人防护设备特定的沟通实践.
- 在医疗服务环境中确定有效的领导力和人际沟通策略.
- 了解影响PHT期间信息传播的上下文因素.
主要方法:
- 两阶段的数据收集:采访和小组讨论.
- 以4i FACT框架和社会生态模型 (SEM) 为指导的定性分析.
- 在医疗服务机构内确定沟通实践和干预点.
主要成果:
- 有效的领导沟通实践是SEM中的关键干预点.
- 采购PPE和传播信息的积极行为至关重要.
- 一对一的互动,值得信赖的信使和解决个人防护设备短缺问题是关键问题.
结论:
- 这项研究提供了对公共卫生紧急情况期间管理层沟通的细微见解.
- 4i FACT和SEM的整合为未来的沟通策略提供了一个结构化的方法.
- 在各种各样的医疗保健组织中,定制的沟通方法是必不可少的.
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