南亚患者在英格兰的一般实践中提供专业口译服务的经验:定性采访研究
Graham Hieke1, Georgia B Black2, Judith Yargawa2
1School of Health Sciences, University of Surrey, Guildford, UK.
International journal for equity in health
|April 16, 2025
概括
英语水平有限的患者在初级保健中遇到障碍,无法获得专业口译服务. 提高对这些服务的认识和信心,以及解决预订挑战,对于公平获得医疗保健至关重要.
科学领域:
- 获得医疗保健和公平的机会.
- 语言健康差异的差异
- 初级护理服务初级护理服务
背景情况:
- 由于语言需求未得到满足而造成的沟通障碍加剧了医疗保健的不平等.
- 专业口译服务改善了患者的治疗结果,但在英格兰的接受率低于最佳水平.
- 关于患者在初级保健中获得语言支持的经验,研究有限.
研究的目的:
- 探索患者在英语通用实践中获得和体验语言支持的观点.
- 了解使用专业口译服务与非正式语言支持之间的区别.
- 识别专业口译服务采用的障碍和促进者.
主要方法:
- 使用面对面的半结构面试对30名来自南亚背景的参与者进行定性研究,英语水平有限.
- 采访数据的诱导性主题分析.
- 参与患者顾问和公众参与焦点小组的解释.
主要成果:
- 参与者在表达他们对口译员的需求时遇到了挑战,他们有责任安排服务.
- 优先考虑非正式的语言支持 (家庭/朋友) 而不是专业服务,特别是在不那么严重的问题上.
- 对专业口译服务的看法受到信任和对面对面的偏好而不是远程选择的影响;数字预订系统带来了进一步的挑战.
结论:
- 英语水平有限的患者需要额外的支持来预订口译预约.
- 提高患者对专业语言支持的认识和信心对于服务采用至关重要.
- 建议在一般实践中强调专业而不是非正式支持的好处和安全性.
相关概念视频
01:21Barriers to Effective Communication II
3.5K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
3.5K
01:22The Professional Nurse
3.9K
Professional nurses are not limited to bedside care and are taking roles of greater responsibility. A nurse should have a knowledge-based practice, including personal, theoretical, procedural, cultural, and reflexive knowledge. Additionally, nurses must be competent in cognitive, technical, interpersonal, and ethical/legal skills. Some of the best attributes of successful nurses include the following:
Communication skills: These are critical characteristics, especially speaking and listening.
Communication skills: These are critical characteristics, especially speaking and listening.
3.9K
01:21Interdisciplinary Care: The Health Care Team-I
1.6K
An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care.
Physicians
The physician's primary responsibility is to diagnose illness and direct the medical or surgical treatment of the condition. The authority to admit patients to a healthcare agency or institution and practice care within that setting is granted to physicians by the healthcare agency or institution...
Physicians
The physician's primary responsibility is to diagnose illness and direct the medical or surgical treatment of the condition. The authority to admit patients to a healthcare agency or institution and practice care within that setting is granted to physicians by the healthcare agency or institution...
1.6K
01:23Ethical Standards II
623
Ethical standards are the backbone of nursing practice, guiding nurses as they interact with patients, families, and colleagues. These standards are crucial for providing safe, empathetic care centered on the patient's needs.
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy...
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy...
623
01:18Interdisciplinary Care: The Health Care Team-II
1.4K
An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care. Here are a few more healthcare professionals.
Physical Therapist
A physical therapist (PT) aims to restore function or prevent additional impairment in a patient following an injury or disease. Massage, heat, cold, water, sonar waves, exercises, and electrical stimulation are some treatments used by PTs to treat...
Physical Therapist
A physical therapist (PT) aims to restore function or prevent additional impairment in a patient following an injury or disease. Massage, heat, cold, water, sonar waves, exercises, and electrical stimulation are some treatments used by PTs to treat...
1.4K
01:13Patient-centered Care
1.9K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
1.9K