设计以医疗服务提供者为中心的急诊室干预:参与式设计研究
Woosuk Seo1, Jiaqi Li1, Zhan Zhang2
1School of Information, University of Michigan, Ann Arbor, MI, United States.
JMIR formative research
|April 21, 2025
概括
紧急服务部门 (ED) 提供者需要更好的技术工具来改善诊断. 这项研究确定了信息整合和沟通等关键需求,以指导设计有效的,以提供者为中心的干预措施,以提高患者安全.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 紧急医疗 紧急医疗
背景情况:
- 紧急服务部门 (ED) 面临着高压,导致诊断挑战和患者安全风险.
- 现有的技术干预措施可能与ED提供商目前的做法不一致.
- 了解ED提供商的需求对于设计有效,以用户为中心的技术解决方案至关重要.
研究的目的:
- 在诊断过程中确定急诊室 (ED) 提供者的需求.
- 为以提供者为中心的技术干预提出设计指南.
- 支持决策,减少ED的诊断错误.
主要方法:
- 参与性设计研究涉及17个ED前线提供者在6个会议中.
- 利用9个技术干预想法的故事板来验证需求.
- 共同设计活动和会议成绩单,现场笔记和草图的分析.
主要成果:
- 确定了4个关键需求:信息整合,患者优先级,提供者-患者沟通和护理协调.
- 对通信,技术整合和人工智能的技术干预的衍生设计影响.
- 为改善ED诊断过程提供了基于证据的建议.
结论:
- 参与式设计为ED诊断过程提供了独特的见解.
- 与ED提供商共同设计技术干预措施,确保与他们的需求保持一致.
- 新的干预措施可以提高ED的诊断安全性和效率.
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