数字咨询中的信任,焦虑的依恋和对话式人工智能采用意图:初步跨部分问卷研究
Xiaoli Wu1, Kongmeng Liew1, Martin J Dorahy1
1School of Psychology, Speech and Hearing, University of Canterbury, Christchurch, New Zealand.
JMIR AI
|April 22, 2025
概括
对人工智能的高度信任和焦虑的依恋风格预测了对对话式人工智能的更大采用,以支持心理健康. 了解这些因素是有效的AI咨询服务的关键.
科学领域:
- 人与计算机的交互
- 心理学 心理学 心理学
- 人工智能的人工智能
背景情况:
- 交谈式人工智能 (CAI) 提供可访问,负担得起的心理健康支持.
- CAI可以提供心理治疗,心理教育和情感援助.
- 用户愿意为心理健康采用CAI的意愿各不相同.
研究的目的:
- 检查对AI的处置信任,依恋风格和CAI采用意图之间的关联.
- 研究个人心理因素如何影响人工智能心理健康工具的采用.
主要方法:
- 对239名美国成年人的横截面调查.
- 评估了对AI的依恋风格和处置信任.
- 测量意图采用CAI用于精神健康支持的维涅特之后.
主要成果:
- 对人工智能的处置信心显著预测了CAI采用意图 (P<.001).
- 依恋焦虑与CAI采用意图正相关 (P=.04).
- 避免附带并没有显著预测收养意图 (P=.09).
结论:
- 更高的倾向性信任和依恋焦虑可能会增加采用CAI用于心理健康的可能性.
- 对用户心理学的进一步研究对于安全有效的CAI咨询至关重要.
- 根据信任和依恋来定制干预措施可以提高CAI的采用率.
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