一项实地研究,探索老年人使用社会辅助机器人的用户体验:强调需要更多的互动性和个性化
Bob M Hofstede1,2, Sima Ipakchian Askari1, Dirk Lukkien1,3
1Vilans Centre of Expertise for Long-Term Care, Utrecht, Netherlands.
Frontiers in robotics and AI
|April 24, 2025
概括
社会辅助机器人 (SARs) 可以帮助老年人独立生活. 这项研究确定了六个关键因素,包括个性化和互动性,以改善SAR设计和用户体验,以便更好地接受和采用.
科学领域:
- 老年学和人机交互 (HRI).
背景情况:
- 老年人更喜欢在现场老化,但社会辅助机器人 (SARs) 面临着较低的采用率.
- 与多个最终用户进行的有限的实地研究阻碍了对SAR用户体验和设计改进的理解.
研究的目的:
- 探索用户观点 (指导老年人SARS设计的因素).
- 识别能够增强用户体验并提高家庭护理环境中SAR接受度的元素.
主要方法:
- 这是一项实地研究,涉及三个国家的90名参与者 (老年人,正式/非正式照顾者).
- 在2-6周的试验期间,在多个时间点进行了采访,在参与者的家中使用SARs.
主要成果:
- 证实了初始因素的重要性:个性化,互动性,体现和道德考虑.
- 个性化和互动性被确定为SAR成功的最关键因素.
- 发现的其他因素:连接性和尊严,扩大设计框架.
结论:
- 让所有主要的最终用户参与SAR研究和设计至关重要.
- 优先考虑现场研究对于改进SAR设计元素至关重要.
- 六个关键因素 (个性化,互动性,体现,伦理考虑,连接性,尊严) 可以指导为老年人和护理人员开发更有效的SAR.
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