患者评估的全科医院网站的可访问性:一个横截面研究
Rianne Beckers1, Birgitte Schoenmakers2
1Department of Public Health and Primary Care, KU Leuven, Kapucijnenvoer 33/7001, Leuven, 3000, Belgium.
BMC health services research
|April 24, 2025
概括
大多数患者发现全科医生网站易于访问和阅读,但缺乏文化敏感性和互动性. 需要改进多语言选项和内容更新,以改善患者体验.
科学领域:
- 医疗信息学 医疗信息学
- 患者体验研究 研究研究
- 网络可访问性研究 网络可访问性研究
背景情况:
- 一般医生 (GP) 网站是患者的关键沟通工具.
- 评估患者对网站可访问性的看法对于改善医疗保健服务至关重要.
- 之前的研究还没有充分探讨弗兰德斯的GP网站可用性患者的观点.
研究的目的:
- 评估患者对全科医生 (GP) 实践网站可访问性的看法.
- 确定影响网站可访问性的关键因素,包括可读性,清晰度,当前性,交互性和文化敏感性.
- 为改善GP网站设计和内容提供建议.
主要方法:
- 进行了一项定量,横截面的研究.
- 开发了一份患者问卷,收集有关网站可访问性和相关因素的数据.
- 数据从2023年8月到2024年2月收集,其中包括486名参与者.
主要成果:
- 83%的患者发现GP网站是可访问的,96.4%发现它们是可读的,91.1%发现它们是有组织的.
- 只有40.3%的人认为网站适合多元文化社会.
- 不足够的可访问性与文化适应性,组织性和可读性差异显著相关.
结论:
- 虽然佛兰德斯的GP网站通常是可访问和可读的,但在文化敏感性,当前性和互动性方面需要显著改进.
- 建议包括实施多语言选项,显示更新日期,并使用清晰的格式 (段落,加粗文本,颜色).
- 解决这些问题可以提高患者参与度,并确保平等地获得在线健康信息.
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