卡塔尔初级保健中心的患者和临床医生的沟通观点 - 一个焦点小组研究
Nancy Dixon1, Liz Cox1, Bayan Fraihat2
1Healthcare Quality Quest Ltd, Romsey, UK.
卡塔尔的焦点小组揭示了患者和医疗服务提供者的沟通缺口. 调查结果为改善协作提供了信息,以提高初级卫生中心的以患者为中心的护理和满意度.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 患者体验 患者体验
- 提高初级保健的改善
背景情况:
- 卡塔尔的初级医疗保健公司 (PHCC) 管理着31个中心,为超过170万人口提供服务.
- 患者满意度调查表明,患者与工作人员的沟通存在持续的问题.
- 确定需要在PHCC中改善以患者为中心的沟通.
研究的目的:
- 确定卡塔尔卫生中心患者和工作人员对沟通的看法.
- 探索已识别的沟通干预措施是否与当地患者和工作人员的经验保持一致.
- 为了告知一个改进合作,专注于以患者为中心的沟通.
主要方法:
- 进行了18个重点小组 (9个与患者,9个与多专业人员).
- 问题基于现有的关于患者与医疗保健专业人员沟通的研究.
- 在卡塔尔的初级保健环境中探索患者和工作人员的经验和期望.
主要成果:
- 患者希望有礼貌的问候和对医疗中心的操作和信息的清晰度.
- 工作人员承认接待患者的重要性,并指出患者难以理解医疗保健信息.
- 患者期望 (例如,快速服务) 与工作人员对服务需求的认识之间出现了差异.
结论:
- 焦点小组强调了卡塔尔初级保健机构的关键沟通问题.
- 结果为在协作改进计划中优先考虑干预提供了基础.
- 这项研究强调了在患者沟通策略中了解当地环境的重要性.
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