调查儿童医院远程医疗访问的持续意图:基于调查的研究
Sara Vannelli1, Filippo Visintin1, Simone Gitto2
1Department of Industrial Engineering, University of Florence, Florence, Italy.
Journal of medical Internet research
|April 25, 2025
概括
远程医疗访问的高信息质量对用户的满意度和继续使用该服务的意图产生积极影响. 本研究确定了改善远程医疗体验的关键因素.
科学领域:
- 数字健康数字健康
- 医疗保健服务研究 医疗服务研究
- 人与计算机的交互
背景情况:
- 在COVID-19大流行期间,远程医疗的采用激增,突出其好处,如增加访问和便利性,特别是在儿科护理中.
- 医院的目标是维持和增强疫情后的远程医疗服务,需要了解用户的持续意图.
- 现有的文献缺乏全面的模型,解释用户对远程医疗访问的持续意图.
研究的目的:
- 调查影响用户对远程医疗访问的持续意图的变量.
- 确定可行的建议,以改善远程医疗服务.
- 开发和测试解释用户采用远程医疗保健的模型.
主要方法:
- 基于文献和专家访谈开发了两个模型,以评估影响远程医疗继续意图的因素.
- 应用结构方程建模 (SEM) 使用部分最小方程 (PLS-SEM) 在477名儿科患者监护人的调查数据上.
- 为一般远程医疗用户和使用视频会议的子集测试的模型.
主要成果:
- 信息质量对跨模型的持续意图和感知有用性都产生了积极的影响.
- 感知到的有用性是持续意图的一个显著的积极预测因素.
- 系统质量对视频会议模型中的信息质量产生了积极的影响.
结论:
- 验证了两个全面的模型,解释用户对远程医疗访问的持续意图.
- 信息质量和感知到的有用性是持续采用远程医疗的关键驱动力.
- 研究结果为医疗保健提供者提供了实用的见解,以优化远程医疗服务的提供.
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