对人工智能驱动的聊天机器人进行心理健康支持的专家和跨学科分析:混合方法研究研究
Kayley Moylan1, Kevin Doherty1
1School of Information and Communication Studies, University College Dublin, Dublin, Ireland.
Journal of medical Internet research
|April 25, 2025
概括
心理健康专业人士对人工智能聊天机器人表示担忧,理由是伤害,依赖和操纵的风险. 他们的发现表明,在开发人工智能以支持心理健康方面,特别是在高风险用户方面,应该谨慎.
科学领域:
- 人与计算机的交互
- 心理健康技术 心理健康技术
- 人工智能伦理学 人工智能伦理学
背景情况:
- 聊天机器人越来越多地被用作社会和心理健康的伙伴,提供个性化的支持.
- 虽然有希望,但这些人工智能工具对用户的心理健康构成潜在风险,特别是对弱势群体.
- 了解这些风险对于负责任的开发和部署至关重要.
研究的目的:
- 评估使用人工智能聊天机器人用于心理健康支持的伦理和临床影响.
- 从心理健康专业人员的角度批判分析心理健康聊天机器人的行为.
- 评估人工智能驱动的心理健康工具的务实和道德考虑.
主要方法:
- 这是一项混合方法研究,涉及8名跨学科的心理健康专业人员.
- 实践分析了2个流行的心理健康聊天机器人,包括数据处理,接口和响应.
- 使用自动化信任度量表和半结构面试,然后进行主题分析和t测试.
主要成果:
- 心理健康专业人员认为聊天机器人的反应可能是有害的,通用的,并冒着用户依赖和操纵的风险.
- 聊天机器人的信任分数始终为中低,它们之间没有显著差异.
- 人工智能驱动的心理健康聊天机器人对有风险的用户造成了特定的伤害,需要谨慎的设计和开发.
结论:
- 该研究提供了关于心理健康专业人员对AI聊天机器人设计心理健康的观点的见解.
- 强调需要对人工智能在心理健康支持中进行批判性评估和代性改进.
- 强调最大限度地提高益处,同时最大限度地降低与人工智能整合到精神卫生保健中的风险.
关键词:
在这里,我们可以看到AIAIAI.人工智能的人工智能是人工智能.聊天机器人聊天机器人聊天机器人设计 设计 设计 设计情绪上的依赖 情绪上的依赖伦理学 伦理 伦理学心理健康 心理健康自力更生 自力更生 自力更生 自力更生治疗疗法治疗疗法治疗疗法更多相关视频
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