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通过优化办公自动化系统提高医院行政效率:PDCA循环方法
Ruiwen Lu1, Yiming Zhang1, Likang Luo2
1Office of Party and Government Affairs, The Second Affiliated Hospital, Zhejiang University School of Medicine, Hangzhou, Zhejiang, China.
PloS one
|April 29, 2025
概括
计划-执行-检查-行为 (PDCA) 周期通过简化流程显著提高了医院的行政效率. 这种方法为医疗管理的持续质量改进提供了有价值的框架.
科学领域:
- 医疗保健管理部门的管理.
- 过程优化 过程优化
- 数字化转型 数字化转型
背景情况:
- 医院的行政效率对于管理医疗保健竞争至关重要.
- 办公自动化系统在医院管理中的作用尚未得到充分研究.
- 本研究应用了计划-执行-检查-执行 (PDCA) 循环来改进行政流程.
研究的目的:
- 调查PDCA周期对医院行政效率的影响.
- 解决医院管理中的办公自动化系统研究的缺口.
- 为数字化转型和医院持续质量改进提供框架.
主要方法:
- 对行政效率低下的根本原因分析.
- 通过员工培训和宣传活动实施PDCA周期.
- 从2021-2023年监测医疗研究,临床使用和日常行政工作中的41个高频过程.
主要成果:
- 在所有类别中观察到过程实施时间的显著减少.
- 临床使用过程 (如住院,出院) 从4.33日提高到0.04天.
- 医疗研究 (实验室动物接入) 和日常行政 (固定资产处置) 流程也显示出明显的改善.
结论:
- PDCA循环是提高医院行政效率的强大工具.
- 这项研究证明了数字化转型和医疗保健持续质量改善的成功框架.
- 这些发现为其他医院提供了有价值的见解,旨在优化行政运营.
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