长期护理经理在服务规划和提供方面对质量改善工作的方法:质量面试研究
Randi Olsson Haave1, Marianne Sundlisæter Skinner1, Line Melby1,2
1Centre for Care Research, NTNU - Norwegian University of Science and Technology, Gjøvik, Norway.
Global qualitative nursing research
|April 30, 2025
概括
挪威的长期护理管理人员利用关键护士.
科学领域:
- 医疗保健管理的管理
- 改善长期护理的质量
- 服务提供分析 服务提供分析
背景情况:
- 关于长期护理管理人员的质量改进 (QI) 实践的研究有限.
- 有效的QI对于高质量的长期护理服务至关重要.
- 了解管理者的方法对于服务提升至关重要.
研究的目的:
- 探讨挪威长期护理管理人员如何系统和临时QI.
- 调查管理人员在服务规划和提供方面的战略.
- 确定影响长期护理中的QI工作的因素.
主要方法:
- 对12名长期护理经理进行了深入采访.
- 利用感应性主题分析来解释数据.
- 专注于来自挪威三个城市的管理人员.
主要成果:
- 确定了三个关键主题:委托对护理质量的责任,旨在提供可比的服务,并使用质量指标.
- 关键护士的专业知识和资源对QI至关重要.
- 质量指标,委托和协作的使用方式各不相同.
结论:
- 利用关键护士的专业知识是长期护理经理的重要QI方法.
- 加强协作,员工参与和使用质量指标可以加强QI努力.
- 对QI的系统和临时方法需要进一步发展长期护理管理.
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