在卫生信息技术采用决策期间,领导在冲突管理中的作用:定性研究
Uzay Damali1, William Ross1, Tanner Holst2
1Department of Management, University of Wisconsin La Crosse, La Crosse, Wisconsin, USA.
Leadership in health services (Bradford, England)
|April 30, 2025
概括
医院领导者使用仆人领导和控制策略来管理健康信息技术 (HIT) 采用冲突. 积极的干预是克服HIT复杂性和风险造成的采用延迟的关键.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健管理的管理
- 组织行为 组织行为
背景情况:
- 医疗信息技术 (HIT) 的采用在医疗保健环境中带来了重大风险和复杂性.
- 有效的领导力对于应对与HIT实施相关的挑战至关重要.
- 在HIT采用期间了解冲突管理策略对于成功整合至关重要.
研究的目的:
- 探讨医院领导层如何管理医疗信息技术 (HIT) 采用的风险和复杂性引起的冲突.
- 开发一个概念模型,说明领导层在缓解与HIT相关冲突中的作用.
- 为了比较一个研究医院系统和一个关键接入医院的冲突管理方法.
主要方法:
- 基于 (2014) 框架的定性案例研究方法.
- 与来自不同医院环境 (研究医院系统和临床医院) 的领导人进行深入采访.
- 开发一个概念模型来表示领导在管理HIT冲突中的功能.
主要成果:
- 确定了30个因素导致与HIT相关的冲突.
- 临界接入医院由于资源限制而面临更高的风险,但对利益相关者的影响较低.
- 领导层采用仆人领导和控制策略 (流程,内容,动机) 来管理冲突.
- HIT冲突与采用和实施的延迟相关,需要主动的领导干预.
结论:
- 这项研究解决了理解领导层在采用HIT期间调解冲突的差距.
- 结果提供了关于在不同医院环境中管理与HIT相关的挑战的见解.
- 这项研究强调了主动领导对于确保成功实施HIT的重要性.
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