消费者代表对患者安全调查小组的看法和经验:定性分析
Peter D Hibbert1,2, Yinghua Yu1, Charlotte J Molloy1
1Australian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences, Macquarie University, Sydney, New South Wales, Australia.
概括
患者安全团队中的消费者代表 (CR) 改善了护理,但也面临着挑战. 他们的纳入有利于患者和卫生系统,尽管需要更多的支持和政策来实现他们的可持续参与.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 患者安全 患者安全
- 消费者参与度 消费者参与度
背景情况:
- 人们越来越认识到消费者代表在卫生系统中的重要性.
- 越来越多地将CR纳入患者安全调查小组.
- 关于CRs在这些角色中的经验的经验数据有限.
研究的目的:
- 检查CR参与患者安全调查小组的好处和挑战.
- 了解CRs在这些团队中的感知和经验.
- 为有效的CR整合在医疗保健中的战略提供信息.
主要方法:
- 定性方法使用采访与11个CRs.
- 10个焦点小组与医疗服务人员和一个数据解释工作坊与6个消费者.
- 对收集的数据进行主题分析.
主要成果:
- CR报告了积极的经验,导致了更多的以患者为中心的审查和简单的语言使用.
- 挑战包括缺乏充分的尊重,不舒服地说出来,以及实际问题 (付款,文档访问).
- 主席/促进者的作用至关重要;CR和主席都需要培训和支持.
结论:
- 在患者安全调查中参与CR的好处超过了在多个层面上的挑战.
- 加强资源和政策对于可持续的CR包容,多样性和参与至关重要.
- 对CR和调查小组主席来说,系统的培训和支持至关重要.
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