改善患者与提供者沟通的体验:对干预措施,实施策略及其有效性的系统审查
Tiago S Jesus1,2, Manrui Zhang2, Dongwook Lee3
1Division of Occupational Therapy, School of Health and Rehabilitation Sciences, College of Medicine, The Ohio State University, Columbus, OH.
有效的提供者沟通培训,至少5.5小时,或同行影子指导显著改善了患者的体验. 简短的培训或提醒不会提高沟通结果.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 患者体验研究 研究研究
- 医学教育干预措施 医疗教育干预措施
背景情况:
- 提供者沟通显著影响患者体验.
- 研究了培训和指导等在职干预措施,以加强沟通.
- 综合这些干预措施及其实施对于改善患者护理至关重要.
结论:
- 扩展沟通培训和同行指导对于增强患者体验是有效的.
- 成功实施需要专门的培训师,组织支持和监测.
- 有针对性的,更长时间的干预措施优于简短的礼仪培训或提醒.
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