医疗保健和行政人员在当前的多危机背景下与寻求庇护者合作的经验:定性研究
Léa Grosjean1, Yann Sancosme2, Kevin Morisod2
1Department of Vulnerabilities and Social Medicine, Center for Primary Care and Public Health, Chair of Medicine for Vulnerable Populations, University of Lausanne, Unisanté, Rue de la Corniche 10, Lausanne, 1011, Switzerland. lea.grosjean@unil.ch.
BMC health services research
|April 30, 2025
概括
医疗保健工作人员支持寻求庇护者面临的情感负担和挑战,由于他们的病人经历和多重危机. 内在动机和资源有所帮助,但对于员工的福祉,需要结构性支持.
科学领域:
- 公共卫生 公共卫生
- 职业健康 职业健康 职业健康
- 社会学 社会学 社会学
背景情况:
- 与寻求庇护者工作的医疗保健和行政人员面临着燃烧,同情疲劳和代理创伤的高风险.
- 当前的多危机环境 (难民危机,流行病,战争,气候变化) 加剧了这些工作人员面临的挑战.
- 关于为寻求庇护者服务的医疗保健和行政人员的个人经验的研究有限.
研究的目的:
- 探索在瑞士协助寻求庇护者的医疗保健和行政人员的工作经验.
- 在当前的多危机背景下,确定这些员工的资源和需求.
主要方法:
- 定性研究涉及24名前线护理团队成员 (护士,行政人员,医生,心理学家) 在瑞士沃德.
- 进行了半结构面试,以探索个人经验,挑战,资源和需求.
- 诱导性内容分析用于数据组织和主题识别.
主要成果:
- 由于患者的移民旅程和庇护制度的经历,工作人员经历了相当大的情感负担.
- 关键的挑战包括繁重的工作量,有限的医疗保健网络协作,沟通障碍和多重危机.
- 内在动机,个人和机构资源对于员工的弹性至关重要.
结论:
- 与寻求庇护者工作的员工面临着巨大的情感困难和与工作有关的挑战.
- 需要采取干预措施来支持这些员工群体的福祉.
- 建议加强个人和结构性支持措施,特别是考虑到持续的多重危机.
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