同机器人的人形特征对用户在人机协作期间的感知和情感反应的影响
Lu Lu1, Bingyi Su1, Sehee Jung1
1Edward P. Fitts Department of Industrial and Systems Engineering, North Carolina State University, Raleigh, NC, USA.
Ergonomics
|May 2, 2025
概括
机器人的外观和声音显著影响了人机协作 (HRC). 机器人般的面孔和人类声音促进了积极的用户体验,而人类般的面孔和声则引起了负面的情绪反应.
科学领域:
- 人与机器人的交互 (HRI)
- 机器人技术 机器人技术 机器人技术
- 人与计算机的交互 (HCI)
背景情况:
- 人机协作 (HRC) 越来越多地被采用在制造业和医疗保健领域.
- 机器人的人形特征影响用户的感知和情绪反应.
- 设计有效的HRC需要了解机器人的外观和声音的影响.
研究的目的:
- 调查机器人的外观 (类似人类的脸,类似机器人的脸,空白屏幕) 和声音 (类似人类的,类似机器人的,声) 对用户感知和情绪反应的影响.
- 评估对不同类人机器人特征的主观和生理反应.
- 为优化机器人设计提供见解,以提高HRC的用户体验.
主要方法:
- 使用主观评估,包括机器人社会属性尺度 (RoSAS) 和自我报告问卷.
- 使用心电图 (ECG),电磁皮肤反应 (GSR) 和眼睛跟踪测量生理反应.
- 在不同的机器人外观和语音条件中比较用户的感知和情绪反应.
主要成果:
- 机器人般的面孔和人类般的声音与更积极的用户感知有关.
- 类似人类的面孔和声引起了更大的负面情绪反应.
- 生理学数据显示,皮肤导电性增加,有声和类似人类的声音;类似人类的声音也增加了心率变化率 (HRV),表明压力减少. 机器人般的面孔导致眼时间更短,表明持续的注意力.
结论:
- 机器人的外观和声音是塑造HRC期间用户体验和情绪反应的关键因素.
- 设计具有机器人样面孔和人样声音的机器人可能会增强用户的接受和协作.
- 这些发现强调了需要仔细考虑人形特征来优化HRC系统的必要性.
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