弥合医疗保健中的语言差距:使用医学口译员的临床医生经验和挑战
Tharani Ravi1, Jasmine Rodriguez1, Robert Wood1
1From the University of Texas (UT) Health San Antonio, San Antonio.
Southern medical journal
|May 2, 2025
概括
临床医生很乐意使用医学口译员,但对患者的护理质量和关系感到不满. 障碍包括长时间等待和不良连接,影响不同患者群体的有效沟通.
科学领域:
- 医学沟通 医学沟通
- 医疗保健的质量 医疗保健的质量
- 医疗保健中的语言多样性
背景情况:
- 有效的沟通对于在不同患者群体中提供高质量的护理至关重要.
- 翻译服务对于克服医疗保健机构的语言障碍至关重要.
研究的目的:
- 在使用口译服务时,探索临床医生对医疗保健质量的看法.
- 确定家庭医学诊所有效使用口译员的障碍.
主要方法:
- 多方法研究包括临床医生/工作人员调查和重点小组.
- 在一家住院诊所中进行,服务于有大量外语使用者的人口.
主要成果:
- 使用口译员的临床医生舒适度高 (87%),但对提供的医疗保健满意度低 (39%).
- 临床医生认为他们有能力进行诊断/治疗,但在患者赋权 (44%) 和联系 (33%) 方面遇到了困难.
- 障碍包括等待时间,连接不良以及患者对家庭口译员的偏好,导致使用不足.
结论:
- 临床医生对必要职责的口译服务感到舒适.
- 尽管舒适,但在提供医疗护理和患者关系方面存在不满.
- 后勤和关系方面的挑战会影响对口译员的有效使用.
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