在通用信贷中导航个性化支持:当地支持,照顾责任和索赔者的经验
1School of Public Policy and Management, Tsinghua University, Beijing City, China.
PloS one
|May 6, 2025
概括
全民信用 (UC) 实施面临挑战,申请人遇到数字排斥和儿童保育费等障碍. 前线工作人员使用自由裁量权,但这导致支持和结果的多样性,突出了政策与现实之间的紧张关系.
科学领域:
- 社会政策 社会政策 社会政策
- 福利研究 福利研究
- 公共管理 公共管理
背景情况:
- 全民信贷 (UC) 旨在简化福利和促进就业.
- 实施UC涉及个性化支持机制.
- 之前的研究表明,福利改革面临潜在的挑战.
研究的目的:
- 调查在通用信贷 (UC) 下实施个性化支持的情况.
- 探索有关UC支持的行政和申请人的观点.
- 识别UC服务提供中的障碍和促进者.
主要方法:
- 在伦敦南部两个案例研究地点进行的定性访谈.
- 对普遍信贷的行政和申请人的经验进行分析.
- 探索一线工作人员在提供支持方面的作用和自由裁量权.
主要成果:
- 申请人面临的障碍包括数字排斥,儿童保育费用和不一致的支持.
- 负有照顾责任的父母因工作要求和预付费用而经历了更大的压力.
- 前线工作人员在定制支持方面的自由裁量权导致不同的做法和不均的结果.
结论:
- 联合申请的实施是复杂的,对申请人来说存在重大障碍.
- 在个人责任的政策目标和索赔者的生活现实之间存在着紧张关系.
- 由于系统压力和资源限制,UC下的个性化支持是不一致的.
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