可解释性和用户控制对算法透明性的影响:算法素养的调节作用
Jang Ho Moon1, Seheon Kim2, Youngju Jung2
1Department of Public Relations and Advertising, Sookmyung Women's University, Seoul, Republic of Korea.
Cyberpsychology, behavior and social networking
|May 7, 2025
概括
算法可解释性和用户控制可以提高平台的透明度和满意度. 然而,算法素养对于用户从这些功能中受益至关重要,突出了透明度访问中的数字沟.
科学领域:
- 人与计算机的交互
- 数字平台研究 数字平台研究
- 算法研究 算法研究
背景情况:
- 算法显著影响数字平台用户体验,引发了对不透明度和负面影响的担忧.
- 平台的透明度功能,如推解释和用户控制,是新兴的响应.
- 关于这些特征的有效性及其与用户特征的相互作用的经验研究有限.
研究的目的:
- 调查算法可解释性和用户控制对用户对算法透明度,合法性和平台满意度的看法的影响.
- 检查用户的算法素养如何调节这些透明度机制对短视频平台的影响.
主要方法:
- 一个2x2x2的主体之间的实验,涉及240名参与者在一个模拟的短视频平台上.
- 独立变量:可解释性 (存在/不存在),用户控制 (存在/不存在) 和算法素养 (高/低).
- 依赖变量:感知算法透明度,合法性和平台满意度.
主要成果:
- 在所有依赖变量中发现了显著的三向相互作用.
- 可解释性和用户控制都对透明度,合法性和满意度产生了积极的影响.
- 算法素养只有当至少有一个透明度特征存在时才对结果产生重大影响;当两者都不存在时,它没有影响.
结论:
- 算法素养在调节平台透明度机制的有效性方面发挥着至关重要的作用.
- 透明度功能增强了用户的感知,但它们的好处根据用户的识字水平分布不均.
- 研究结果表明,算法识别创造了一个新的数字沟,影响用户如何体验平台透明度,并可能为平台设计和政策提供信息.
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