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德国患者与医疗服务提供者互动中的半专业语言调解员:采访研究
Hanna Luetke Lanfer1, Victoria Touzel2, Doreen Reifegerste2
1School of Public Health, Bielefeld University, Universitaetsstrasse 25, Bielefeld, 33615, Germany. hanna.luetkelanfer@uni-bielefeld.de.
BMC health services research
|May 9, 2025
概括
德国的半专业语言调解员在复杂的角色中进行导航,经常在导管,澄清者,文化经纪人和倡导者之间转换. 加强培训对于在各种医疗机构的伦理实践和优质护理至关重要.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 医学社会学 医学社会学
- 语言学的语言学.
背景情况:
- 多语言医疗保健环境依赖于语言调解者来实现患者与医疗服务提供者之间的沟通.
- 专业口译员存在理论上的角色类型 (导体,澄清者,文化经纪人,倡导者).
- 由于缺乏监督,德国半专业调解员的角色含糊不清和道德冲突出现.
研究的目的:
- 调查半专业语言调解员的角色定义.
- 检查这些调解员如何在医疗保健中导航与角色有关的冲突.
- 了解在半专业背景下理论角色的实际应用.
主要方法:
- 与25名参与者 (10名调解员,15名医生) 进行定性访谈.
- 数据以德语收集,转录,并使用定性内容分析进行分析.
- 以一个既定的口译员角色类型学为指导的分析.
主要成果:
- 确定了所有四种理论角色类型.
- 调解员根据情况的要求流动地转换角色.
- 由于频繁的澄清和倡导,职业界限和道德义务之间出现了紧张关系.
结论:
- 半专业的语言调解员在实践中表现出一种流动,多角色的方法.
- 需要有针对性的培训来解决角色复杂性,文化能力和道德考虑.
- 改善培训对于提高不同患者群体的护理质量至关重要.
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