走向一种新的患者体验调查系统:将医生观点纳入绩效反仪表板设计中
Stacie Vilendrer1, Cassandra Bragdon1, Rebecca K Miller-Kuhlmann2
1Division of Primary Care and Population Health, Stanford University School of Medicine, Stanford, CA, USA.
Journal of patient experience
|May 12, 2025
概括
医生反塑造了患者体验仪表板,优先考虑定性见解和用户友好的设计. 这种方法增强了学术卫生系统的绩效监测.
科学领域:
- 医疗信息学 医疗信息学
- 患者体验研究 研究研究
- 改善临床表现 改善临床表现
背景情况:
- 学术卫生系统需要有效的工具来监测患者的体验.
- 现有的绩效仪表板可能不完全符合医生需求.
- 新型患者体验调查系统为增强反提供了机会.
研究的目的:
- 将医生的见解融入性能仪表板的设计中.
- 开发一个由临床表现反干预理论为基础的仪表板.
- 改善临床医生对患者体验数据的有用性和采用.
主要方法:
- 一个多学科的团队合作开发仪表板.
- 与20名前线医生 (9名神经科医生,6名初级保健医生) 进行了半结构化的定性访谈.
- 用于解释采访数据的感应-演主题分析.
主要成果:
- 确定了医生对仪表板设计,内容和管理的偏好.
- 主要主题包括调查可信度,对定性数据的偏好和激励结构.
- 仪表板重新设计,优先考虑直观的概述和定性患者评论,而不是定量基准.
结论:
- 以医生为中心的设计对于有效的绩效仪表板至关重要.
- 优先考虑患者的定性反可以提高临床相关性.
- 这种方法与以定量基准为重点的国家趋势形成鲜明对比.
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