在医院EHR系统中评估可用性和用户满意度:在Valkyrie项目背景下对两个可用性工具进行比较研究
Ove Lintvedt1,2, Espen Solbakken Nordheim1, Terje Geir Solvoll1,2
1Norwegian Centre for E-health Research, Tromsø, Norway.
Studies in health technology and informatics
|May 13, 2025
概括
系统可用性尺度 (SUS) 比NuHISS尺度更好地预测用户对电子健康记录 (EHR) 的满意度. 建议在医疗保健系统中采用综合的可用性评估方法.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 医疗保健管理的管理
背景情况:
- 电子健康记录 (EHR) 在现代医疗保健提供中至关重要.
- 用户满意度和系统可用性直接影响到EHR实施的有效性.
- 评估EHR可用性需要经过验证的评估工具.
研究的目的:
- 为了评估DIPS Arena医院EHR系统的可用性.
- 为了比较系统可用性尺度 (SUS) 和国家可用性专注的HIS-Scale (NuHISS) 在用户满意度上的预测能力.
- 识别影响电子病历可用性和用户满意度的因素.
主要方法:
- 在三家医院对127名用户进行了横截面调查.
- 收集的数据包括系统可用性量表 (SUS) 评分,国家可用性专注的HIS-Scale (NuHISS) 评分和用户满意度评分.
- 进行了统计分析,以比较SUS和NuHISS的预测能力.
主要成果:
- 系统可用性量表 (SUS) 是用户满意度的一个更强的预测指标,解释了45%的差异.
- 与NuHISS相比,SUS得分通常更高,更一致.
- NuHISS提供了宝贵的特定任务可用性见解.
结论:
- SUS是一个有效的工具,可以预测用户对DIPS Arena等EHR系统的整体满意度.
- 建议采用结合SUS和NuHISS的可用性评估方法进行全面评估.
- 在DIPS Arena中的互操作性挑战会对可用性产生负面影响;未来的解决方案,如Valkyrie的虚拟健康记录,可能会改善数据集成.
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