虚假的平静和虚假的警报:一种定性研究的混乱和误解的实验室结果图表
Helen Monkman1, Amelia Schmit1, Dana Nyholt2
1School of Health Information Science, University of Victoria, Canada.
Studies in health technology and informatics
|May 13, 2025
概括
许多健康消费者难以解释患者门户网站上的图表. 改进图形设计对于清晰理解个人健康信息至关重要.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 卫生沟通健康沟通
背景情况:
- 公民越来越多地使用患者门户访问个人健康信息.
- 对许多用户来说,解读健康数据,特别是图形表示,构成了挑战.
- 有效的健康信息沟通对于患者的参与和理解至关重要.
研究的目的:
- 在实验室图表中识别特定的报告属性,这些属性会在健康消费者中引起混乱和误解.
- 了解用户在遇到难以解释健康图表后的后续意图.
- 为了更好的健康数据可视化,为患者门户界面的设计提供信息.
主要方法:
- 使用一个大声思考协议,24名参与者与实验室系统图形互动.
- 从参与者的反应中分析了定性数据,以确定混和误解的模式.
- 专注于用户体验,图表显示实验室值随时间推移.
主要成果:
- 大多数参与者 (18/24) 在查看图表时感到困惑.
- 超过一半的参与者 (12/24) 误解了图表的某些方面,例如轴标签和价值变化的意义.
- 混乱直接导致了对日期,显示结果的数量和价值波动的重要性的误解.
结论:
- 患者门户网站当前的图形设计往往阻碍,而不是帮助,医疗消费者理解他们的数据.
- 建议以用户为中心的设计原则,包括标准化的轴,个性化的参考范围和解释性文本,以提高图形的可用性.
- 改善健康信息可视化设计对于赋予公民有效使用个人健康数据的权力至关重要.
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