患者对医生和人工智能聊天机器人的同情感受,对患者关于癌症问题的回答
David Chen1,2, Kabir Chauhan1, Rod Parsa3
1Princess Margaret Cancer Centre, Radiation Medicine Program, Toronto, ON, Canada.
NPJ digital medicine
|May 13, 2025
概括
根据患者的说法,人工智能 (AI) 聊天机器人比医生更有同情心地起草了癌症反应. 这一发现表明,人工智能可能有助于定制临床沟通,以更好地满足患者的需求.
科学领域:
- 在瘤学瘤学.
- 人工智能的人工智能
- 人与计算机的交互
背景情况:
- 患者报告的同情心在癌症护理中至关重要.
- 人工智能 (AI) 聊天机器人在向癌症患者提供同情沟通方面的作用尚未得到充分探索.
研究的目的:
- 调查患者对AI聊天机器人响应的同情感受,与医生对癌症相关查询的响应相比.
- 为了确定患者和临床医生之间的同情感知差异.
主要方法:
- 一项研究比较了患者对AI聊天机器人生成的反应与医生对癌症问题的反应的同理心评分.
- 分析患者和医生对同情心的评估之间的感知差异.
主要成果:
- 患有癌症的患者将AI聊天机器人的反应评为比医生的反应更加同情.
- 患者和医生之间对同理心的感知有所不同,这表明沟通中存在潜在的差距.
结论:
- 人工智能聊天机器人显示出对癌症患者产生同情反应的潜力,甚至在本研究中超过了医生评级.
- 需要进一步的研究来完善人工智能消息传递,并解决改善临床沟通所识别的感知差距.
- 在临床监督下,人工智能驱动的同情反应可以补充传统的医生沟通.
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