预期等待时间对儿科门诊患者满意度的影响:一种行为实验研究
Hui Zhang1, Junhua Tian2, Yu Shi3
1College of Shanghai Lausanne Hospitality Management, Shanghai Business School, Shanghai, 200235, China.
BMC health services research
|May 14, 2025
概括
在拥挤的医院中,通知患者预期的等待时间 (EWT) 可以显著提高他们的满意度. 管理期望,特别是在高峰时段,提高了患者的体验.
科学领域:
- 医疗保健管理的管理
- 行为经济学是一种行为经济学.
- 患者体验研究 研究研究
背景情况:
- 中国高等儿童医院的门诊部门面临着过度拥挤.
- 访客满意度是医疗保健质量的关键指标.
研究的目的:
- 调查患者期望与满意度之间的关系.
- 在拥挤的医院环境中提高访客满意度.
主要方法:
- 进行了一项与对照组和实验组的行为实验.
- 测量了预期的等待时间 (EWT);实验组接受了等待时间提醒.
- 使用非参数测试来分析满意度差异.
主要成果:
- 当实际等待时间超过EWT时,满意度有显著差异.
- 当实际等待时间达到或超过EWT时,没有发现显著的满意度差异.
- 在高峰时段有效的EWT调节提高了实验组的满意度.
结论:
- 提前通知长时间的等待时间可以延长EWT并提高患者的满意度.
- 医院可以通过沟通潜在的等待时间来管理访客的EWT,特别是在高峰时间.
更多相关视频
05:48The Adventures of Fundi Intervention Based on the Cognitive and Emotional Processing in Attention Deficit Hyperactive Disorder Patients
Published on: June 12, 2020
5.6K
06:28E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
Published on: August 1, 2019
8.2K
相关概念视频
02:07Blind Procedures
10.6K
Ideally, the people who observe and record the children’s behavior are unaware of who was assigned to the experimental or control group, in order to control for experimenter bias. Experimenter bias refers to the possibility that a researcher’s expectations might skew the results of the study. Remember, conducting an experiment requires a lot of planning, and the people involved in the research project have a vested interest in supporting their hypotheses. If the observers knew which...
10.6K
01:54The Placebo Effect
6.1K
The placebo effect occurs when people's expectations or beliefs influence or determine their experience in a given situation. In other words, simply expecting something to happen can actually make it happen.
6.1K