不同任务环境对应急人员对人工智能的信任和使用意向的影响
Xiangying Zou1, Pei-Luen Patrick Rau1, Zhangfei Bai2
1Department of Industrial Engineering, Tsinghua University, Beijing, China.
Ergonomics
|May 15, 2025
概括
应急响应者应急响应者应急响应者应急响应者
科学领域:
- 人与计算机的交互
- 应急响应技术 应急响应技术
- 人工智能应用程序 人工智能应用程序
背景情况:
- 人工智能 (AI) 具有提高应急响应能力的潜力.
- 应急响应人员经常表现出对人工智能工具的低信任和低于最佳的使用.
- 了解影响人工智能信任和使用的因素对于有效实施至关重要.
研究的目的:
- 检查应急响应者对人工智能的信任和使用意图.
- 调查救援压力和不确定性对人工智能信任和使用的影响.
- 探索AI信任和使用关系中感知能力的作用.
主要方法:
- 两阶段研究涉及99名消防员 (问卷) 和12名参与者 (采访).
- 分析救援压力和不确定性如何影响AI能力和自我能力.
- 检查从感知能力到信任和使用意图的因果链.
主要成果:
- 救援压力显著影响了人们对AI能力的感知.
- 不确定性影响了人们对自我能力的看法.
- 感知AI能力调解了救援压力对信任和使用意图的影响.
结论:
- 救援压力通过感知AI能力影响紧急响应人员使用AI的意愿.
- 该研究阐明了人工智能信任和在高风险环境中的使用背后的心理机制.
- 提供了针对应急响应需求量身定制的人工智能系统设计的建议.
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